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Conference Presentation

Powering Up Professional Services to Fuel the Customer Journey

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Not too long ago, the most common perception of technology professional services was that it was a necessary evil, a cost of sale. How times have changed. Nowadays, PS is increasingly being looked at and positioned as a critical capability in the art and science of the customer journey.

Join the session to find out how your peers are playing a key role in the customer journey. What's the role of PS as a LAER engine? How are PSOs enabling partners to drive the customer journey? How is PS being integrated into the sales motion? How is the PS gear playing a role in customer outcome engineering. The session will cover peer benchmark data points and provide guidance on targeted customer journey content here at TSW.

Presented By:

Bo Di Muccio

VP Research, Professional Services, TSIA

Publish Date: October 23, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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