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The ongoing pandemic has necessitated a rapid transformation for enterprises. On the one hand, there have been constraints on how services and support can be delivered to customers, while on the other, customer expectations are higher than ever before. In this session, Nir Galpaz, a veteran with over 20 years of experience at leading technology companies (Juniper Networks, Mitel, BlueJeans Network), and Sid Victor, Head of Support Services, CSS Corp, will examine some of these tectonic shifts impacting the world of tech support and introduce an integrated digital-led approach to solve these challenges. Key takeaways from the session include –
Publish Date: December 10, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.