This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Playing the Tech Support Game When All the Rules Have Changed, and Winning

This report is for Support Services members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

The ongoing pandemic has necessitated a rapid transformation for enterprises. On the one hand, there have been constraints on how services and support can be delivered to customers, while on the other, customer expectations are higher than ever before.
 
 
In this session, Nir Galpaz, a veteran with over 20 years of experience at leading technology companies (Juniper Networks, Mitel, BlueJeans Network), and Sid Victor, Head of Support Services, CSS Corp, will examine some of these tectonic shifts impacting the world of tech support and introduce an integrated digital-led approach to solve these challenges.
 
Key takeaways from the session include –

  • Trends and challenges in support for today’s enterprises
  • Integrated digitally-infused support framework
    • Empower employees with virtual engagement and tech-enabled productivity
    • Streamline operations with intelligent automation and smart contact routing
    • Drive CX with automated support through AI-enabled self-service and cognitive virtual assistants
  • Real examples and outcomes delivered

Tracks: Support Services, Technology Solution Session

Presented By:

Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.