This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Performance Support: Meeting the Needs of Users, All Day, Every Day

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Give product users what they need – support at their fingertips. Performance support provides users the ability to learn on-demand and support their own performance, in the moment of need, with specific, customized guidance. On-demand content is context sensitive, role-based and ideally, is offered in the learner's preferred language.

This presentation, co-presented by Scott Miller, with Siemens PLM Solutions, and Mal Poulin, with ANCILE, provides two perspectives of performance support; (1) the learning aspect and how education organizations can leverage it not only as a learning tool, but as a revenue stream as well, and (2) the functional aspects of how performance support helps drive adoption and customer success.

With performance support, everyone wins. Your customer can onboard new users to your product solutions rapidly and efficiently and current users have access to learning content when they need it. You win by ensuring an engaged and satisfied customer who will keep coming back for more.

Presented By:

Mal Poulin

Sr. Director, Product Strategy, ANCILE Solutions

Scott Miller

Director, Global Education Services, Portfolio Management, Siemens PLM Solutions

Publish Date: May 3, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.