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Professional Services organizations (PSO) are a critical component for LAER effective companies. The most critical first step for services is helping sales land the customer and then effectively guide the customer to achieving value through adoption. The transition from sales to service is critical. A common inhibitor to this is not having the right people at the right place at the right time. In other words, the PS team is not able to predict and consistently align talent with demand. Too often, PSOs are reacting to new customer wins rather than effectively planning to always have the right resources ready to mobilize. The solution is effective resource planning and management.
This session brings together panelists who have insight and experience with improving their PS organization's ability to forecast effectively leading to a fluid planning process for balancing capacity and skills mix in line with on-going demand for PS. The panel will explore how they overcame challenges with technology, data quality, cross-organization collaboration and effective execution of resource planning processes. Marc Lacroix of RTMC and Dave Young of TSIA will moderate this panel session. This session can help map your strategy on how to make resource planning and management work in your organization.
Managing Partner, RTM Consulting
Publish Date: October 17, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.