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It's a known fact that it costs less to keep an existing customer than to find a new one. In Field Services we are on the front lines of creating a happy customer (or not) with each and every incident we respond to. Creating a predictable and satisfying customer experience requires a planned mix of FS processes supported by the right technology and guided by timely customer feedback. In this highly interactive panel session, Vele Galovski, VP of Research for Field Services for TSIA will facilitate a panel to include Randy Mysliviec, President of RTM Consulting, and Derick White, VP of Sales for Service800. The panel will explore insights on trends and best practices for producing the best possible customer experience leading to making FS a growth engine for any company.
VP, Field Services Research, TSIA
Publish Date: October 17, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.