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With the demands of enterprise software customers growing, MicroStrategy’s EMEA region technical support team had to undergo a significant transformation. Support and CX BU owners and leaders will learn how MicroStrategy achieved their goals to transfer the EMEA’s support center of gravity from the UK to Poland, as well as how they successfully scaled their operations via task automation, role function redesign, local expertise development, and a hiring and development program that allowed for optimization of the local talent market strengths and potential.
Technical Support Sr. Manager, MicroStrategy
Publish Date: October 22, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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