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Conference Presentation

Our Disruptive Hiring and Development Program for Growing a Support Team by +70% in Under 18 Months

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With the demands of enterprise software customers growing, MicroStrategy’s EMEA region technical support team had to undergo a significant transformation. Support and CX BU owners and leaders will learn how MicroStrategy achieved their goals to transfer the EMEA’s support center of gravity from the UK to Poland, as well as how they successfully scaled their operations via task automation, role function redesign, local expertise development, and a hiring and development program that allowed for optimization of the local talent market strengths and potential.

Presented By:

Christian Ayala Garcia

Technical Support Sr. Manager, MicroStrategy

Publish Date: October 22, 2019

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