Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Many companies are eager to participate in the “Internet of things,” starting with the implementation of remote monitoring and proactive support. However, using the data captured to improve customer outcomes and increase profitability has eluded many. Part of the issue is that “remote” is an umbrella term that covers a progression that includes monitoring, data analytics, predictive maintenance, proactive support, remote resolve, and optimizing end-user outcomes. Understanding and defining the progression, as well identifying objectives and the return on investment for each step, is critical. Learning how successful companies have implemented and properly priced proactive support technologies across the entire progression can help you take your organization to the next level.
Vice President, Research and Advisory, Field Services, Technology Services Industry Association (TSIA)
Publish Date: May 5, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.