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Conference Presentation

Modern DCX & DEX: Transform Support for Customers & Employees Now!

This report is for Customer Success members only

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In this session, led by an industry expert seasoned in transforming businesses with digital technology, you will discover what roadblocks enterprises are experiencing in creating and improving the digital customer experience (DCX), and examples of how well-known tech companies are experiencing success with their own transformations and best practices. From sales and service, to support and product management, you’ll learn how the use of cloud technologies integrated into your systems of record can offer business and financial benefits to your organization that will truly transform the business.  The acceleration in the adoption of digital technologies in the last 2 years has resulted in both an increase in collaboration tools and the complexity in streamlining those tools to be truly effective, impactful, and cost savings for the enterprise. This increase in collaboration has resulted in a change in customer expectations, who demand live virtual interactions with the businesses they work with. 

Presented By:

Lou Guercia

Publish Date: May 27, 2022

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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