Conference Presentation

Measuring Outcomes to Improve Customer Satisfaction

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Revenue generation is a key topic of this fall's Technology Services World. SeaChange International is going through an evolution through the reinvention of the traditional ways of providing positive customer experiences and how that ties to revenue generation and growth. We are looking at ways to encourage support personnel to take a more active part in both departmental and company outcomes. This workout session will look at how other companies are using outcomes as part of the overall customer support experience to drive company successes, and how others have evolved the traditional metrics of utilization and ticket processing volume into outcome performance measures.

Presented By:

Maria Duquette

SVP, Support Services, SeaChange International

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.