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Conference Presentation

Measuring Outcomes to Improve Customer Satisfaction

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Revenue generation is a key topic of this fall's Technology Services World. SeaChange International is going through an evolution through the reinvention of the traditional ways of providing positive customer experiences and how that ties to revenue generation and growth. We are looking at ways to encourage support personnel to take a more active part in both departmental and company outcomes. This workout session will look at how other companies are using outcomes as part of the overall customer support experience to drive company successes, and how others have evolved the traditional metrics of utilization and ticket processing volume into outcome performance measures.

Presented By:

Maria Duquette

SVP, Support Services, SeaChange International

Publish Date: October 18, 2016

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