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Revenue generation is a key topic of this fall's Technology Services World. SeaChange International is going through an evolution through the reinvention of the traditional ways of providing positive customer experiences and how that ties to revenue generation and growth. We are looking at ways to encourage support personnel to take a more active part in both departmental and company outcomes. This workout session will look at how other companies are using outcomes as part of the overall customer support experience to drive company successes, and how others have evolved the traditional metrics of utilization and ticket processing volume into outcome performance measures.
SVP, Support Services, SeaChange International
Publish Date: October 18, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.