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Customer journeys have shifted over the past year with digital touch becoming an essential component of every customer engagement. Join Jamie Bertasi, CCO and COO of Totango, Karla Russell Senior Director, Customer Success and Client Adoption at Monster and Taylor Cunningham, Senior Global Director, Customer Marketing of Trustpilot for an interactive session on what it takes to implement a digital customer journey that unlocks precision engagements and scalable growth. This session will deep dive into best practices and concrete examples of how to orchestrate cohesive, personal, and relevant experiences at scale, with a proven digital-first operating model for Customer Success that drives onboarding, adoption, renewal, and growth.
COO & CCO, Totango
Senior Director, Customer Success and Client Adoption, Monster
Senior Global Director, Customer Marketing, Trustpilot
Publish Date: May 6, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.