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Conference Presentation

Mastering Scale with Digital First Customer Journeys

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Customer journeys have shifted over the past year with digital touch becoming an essential component of every customer engagement. Join Jamie Bertasi, CCO and COO of Totango, Karla Russell Senior Director, Customer Success and Client Adoption at Monster and Taylor Cunningham, Senior Global Director, Customer Marketing of Trustpilot for an interactive session on what it takes to implement a digital customer journey that unlocks precision engagements and scalable growth. This session will deep dive into best practices and concrete examples of how to orchestrate cohesive, personal, and relevant experiences at scale, with a proven digital-first operating model for Customer Success that drives onboarding, adoption, renewal, and growth.

Presented By:

Jamie Bertasi

COO & CCO, Totango

Karla Russell

Senior Director, Customer Success and Client Adoption, Monster

Taylor Cunningham

Senior Global Director, Customer Marketing, Trustpilot

Publish Date: May 6, 2021

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