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This session discusses the challenge that many PS organizations have today: how to move from simple cost-based T&M engagements to value-added, more complex, business-solution-oriented and outcome-based services. A part of solving this challenge at Red Hat has been the definition and implementation of a set of well-defined but flexible and adaptable risk management and quality management processes. An important success criteria was the ongoing change management and promotion of a "risk culture" throughout the organization. Proven success metrics increased speed in turning around custom proposals, with a well-understood and mitigated risk profile; targeted mentoring and focus on critical deals in delivery, including an early-warning system for potential project issues; and continued project successes (often coming in above the estimated margin targets).
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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