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Conference Presentation

Making the Most Out of Your KCS Program

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Join Christine and Bonnie for an interactive discussion on the power of KCS methodology for better knowledge management practices in customer support and beyond. The conversation will focus on the following topics: Why do companies implement KCS methodology? What are the benefits of implementing KCS in your support organization? How to measure the success of your KCS program? How to make your knowledge base, CRM and support site’s search work like Google. What are the common roadblocks to a KCS implementation and how to overcome them.

Presented By:

Bonnie Chase

Director, Product Marketing, Coveo

Publish Date: May 26, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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