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Join Christine and Bonnie for an interactive discussion on the power of KCS methodology for better knowledge management practices in customer support and beyond. The conversation will focus on the following topics:
Why do companies implement KCS methodology?
What are the benefits of implementing KCS in your support organization?
How to measure the success of your KCS program?
How to make your knowledge base, CRM and support site’s search work like Google.
What are the common roadblocks to a KCS implementation and how to overcome them.
Director, Product Marketing, Coveo
Publish Date: May 26, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.