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When we think about artificial intelligence in customer experience, we often think about a customer-facing chatbot helping customers self-serve. While AI has made an amazing impact on the future of digital customer service, that scenario is only addressing a small part of the overall journey. AI can be used beyond basic customer self-service to enable other parts of the customer journey and empower support teams. In this session, hear how Bold360 is helping companies successfully deliver better and more consistent customer and agent experiences across the lifecycle with customer- and employee-facing AI.
Solutions Consulting Manager, Bold360, LogMeIn
Publish Date: October 22, 2019
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Peg Rodarmel, SVP, Subscription Services, Infor
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