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When we think about artificial intelligence in customer experience, we often think about a customer-facing chatbot helping customers self-serve. While AI has made an amazing impact on the future of digital customer service, that scenario is only addressing a small part of the overall journey. AI can be used beyond basic customer self-service to enable other parts of the customer journey and empower support teams. In this session, hear how Bold360 is helping companies successfully deliver better and more consistent customer and agent experiences across the lifecycle with customer- and employee-facing AI.
Solutions Consulting Manager, Bold360, LogMeIn
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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