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Conference Presentation

Leveraging the TSIA Professional Services Maturity Model to Improve Your PS Business (sponsored by Zimit)

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Despite decades of change, turbulence, industry transformation and even a global pandemic, there’s a technology professional services truth that remains standing: no matter what your PS charter is, high overall maturity better equips you to achieve it than poor maturity. In this session, we will equip you with a maturity model for professional services that TSIA has used to help hundreds of PS organizations achieve their goals. This interactive session will offer concrete examples and actionable guidance on how you can use this framework to assess where you are, identify key hot spots, friction points and opportunities and create a detailed action plan to make precisely the improvements you need to make to be the high performing customer success engine your companies and customers need you to be. Sponsored by Zimit.

Presented By:

Bo Di Muccio

Distinguished VP, Profession Services Research & Advisory Delivery, TSIA

Publish Date: May 5, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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