Despite decades of change, turbulence, industry transformation and even a global pandemic, there’s a technology professional services truth that remains standing: no matter what your PS charter is, high overall maturity better equips you to achieve it than poor maturity. In this session, we will equip you with a maturity model for professional services that TSIA has used to help hundreds of PS organizations achieve their goals. This interactive session will offer concrete examples and actionable guidance on how you can use this framework to assess where you are, identify key hot spots, friction points and opportunities and create a detailed action plan to make precisely the improvements you need to make to be the high performing customer success engine your companies and customers need you to be.
Sponsored by Zimit.