Conference Presentation

Leveraging Social to Measure and Impact the Customer Experience

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

This panel will look at various aspects of how social can be leveraged to measure and impact the customer experience. For companies launching XaaS offerings, getting fast and accurate customer feedback is critical. Hear tips from the expert panelists about introducing social support, maximizing impacts of online communities, and how to incorporate social listening into customer journey mapping.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Dennis Gershowitz

Principal, DG Associates

Phil Verghis

CEO, Klever

Publish Date: May 4, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.