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Conference Presentation

Leveraging Social to Measure and Impact the Customer Experience

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This panel will look at various aspects of how social can be leveraged to measure and impact the customer experience. For companies launching XaaS offerings, getting fast and accurate customer feedback is critical. Hear tips from the expert panelists about introducing social support, maximizing impacts of online communities, and how to incorporate social listening into customer journey mapping.

Presented By:

John Ragsdale

VP Research, Technology and Social, TSIA

Dennis Gershowitz

Principal, DG Associates

Phil Verghis

CEO, Klever

Publish Date: May 4, 2016

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Peg Rodarmel, SVP, Subscription Services, Infor

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