Conference Presentation

Leveraging PS Talent in the New Customer Success Organization

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Does this sound familiar? Your enterprise customers expect a seamless vendor relationship that drives business value. Your services delivery partners expect seamless project support, enablement, and solution development assistance to help drive their business. Yet internally, your company is still grappling with how to put a single face toward customer success while running the business in a silo fashion. In this session, I'll share some things we did right, some things we did wrong, and some of the current strategies we have at Informatica to best leverage our PS talent for customer success.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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