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Conference Presentation

Launching a Transparent Customer Health Program

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From inception to launch, BravoSolution's Customer Success Journey began with a commitment to define a transparent customer health model where customer health and customer outcomes were synonymous. This collaborative session will share BravoSolution's experiences on the first year of their customer health journey, including original plans, technology & process implementation approach, lessons learned and a vision for delivering customer health and business reviews through the BravoAdvantage Software Platform.

Presented By:

John Shaw

VP, Global Customer Success, BravoSolution

Publish Date: October 24, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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