Conference Presentation

Knowledge Sharing and Collaboration (Workout)

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The journey to field service (FS) excellence for Tokyo Electron America started with the setup of a centralized service structure and standardized processes, and has expanded to an enhanced knowledge management system, remote services and Adoption service offers. The result has been a permanent improvement of FS quality, efficiency, and improved customer satisfaction. During this workout session hear how Tokyo Electron implemented:

  1. Expanded / Improved knowledge management system,
  2. State-of-the art remote services and integrated customer support center,
  3. Adoption and Optimization service offerings within TSIA’s B4B framework.

In this interactive session you have the opportunity to ask and to discuss how to enhance your FS-capabilities.


Presented By:

Vele Galovski

Vice President, Research and Advisory, Field Services, Technology Services Industry Association (TSIA)

Kevin Chasey

SVP Field Service & Support, Tokyo Electron America

Publish Date: October 20, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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