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The journey to field service (FS) excellence for Tokyo Electron America started with the setup of a centralized service structure and standardized processes, and has expanded to an enhanced knowledge management system, remote services and Adoption service offers. The result has been a permanent improvement of FS quality, efficiency, and improved customer satisfaction. During this workout session hear how Tokyo Electron implemented:
In this interactive session you have the opportunity to ask and to discuss how to enhance your FS-capabilities.
Vice President, Research and Advisory, Field Services, Technology Services Industry Association (TSIA)
SVP Field Service & Support, Tokyo Electron America
Publish Date: October 20, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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