Conference Presentation

Knowledge Sharing and Collaboration (Workout)

This report is for Field Services members only

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The journey to field service (FS) excellence for Tokyo Electron America started with the setup of a centralized service structure and standardized processes, and has expanded to an enhanced knowledge management system, remote services and Adoption service offers. The result has been a permanent improvement of FS quality, efficiency, and improved customer satisfaction. During this workout session hear how Tokyo Electron implemented:

  1. Expanded / Improved knowledge management system,
  2. State-of-the art remote services and integrated customer support center,
  3. Adoption and Optimization service offerings within TSIA’s B4B framework.

In this interactive session you have the opportunity to ask and to discuss how to enhance your FS-capabilities.

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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