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Conference Presentation

Keynote: The Genesys Effect

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Technology visionaries have often been accused of having a technology — and searching for a problem to apply it to. This often leads to disconnected moments in customer expectations and disappointment in the results.

Genesys put customer business outcomes at the center of their service offer vision. They applied not only the right technology but the right people, the right services and the right experience to deliver powerful connected moments between organizations and their customers, based on a behavioral segmentation model.

Presented By:

Lucy Norris

EVP, Customer Success - Genesys Telecommunications Laboratories, Genesys Telecommunications Laboratories

Publish Date: May 8, 2018

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