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Technology visionaries have often been accused of having a technology — and searching for a problem to apply it to. This often leads to disconnected moments in customer expectations and disappointment in the results.
Genesys put customer business outcomes at the center of their service offer vision. They applied not only the right technology but the right people, the right services and the right experience to deliver powerful connected moments between organizations and their customers, based on a behavioral segmentation model.
EVP, Customer Success - Genesys Telecommunications Laboratories, Genesys Telecommunications Laboratories
Publish Date: May 8, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.