This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Intelligent Customer Service: How Ellucian Makes Self-Service Effortless

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Ellucian is the worldwide leader of software and services in the higher education space, helping over 2,400 institutions and 18 million students achieve success. They have created a successful self-service program that delivers effortless customer support experiences through convenient and intuitive access to the best available information. In this interactive session, get best practices from their journey, including how they implemented technology and processes to measure and improve self-service success and case deflection.

Presented By:

Jennifer MacIntosh

VP, Customer Success, Coveo

Jamie Battin

Director, Customer Community, Ellucian

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.