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Ellucian is the worldwide leader of software and services in the higher education space, helping over 2,400 institutions and 18 million students achieve success. They have created a successful self-service program that delivers effortless customer support experiences through convenient and intuitive access to the best available information. In this interactive session, get best practices from their journey, including how they implemented technology and processes to measure and improve self-service success and case deflection.
VP, Customer Success, Coveo
Director, Customer Community, Ellucian
Publish Date: October 18, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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