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Conference Presentation

Informatica's Journey to AI-Powered Self-Service Support

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Informatica is the world's number one provider of data-management solutions, with over 5,000 customer companies worldwide. With their business having such a strong focus on data, it's no surprise that they are leveraging the intelligence from their own customer interactions to drive more relevant and successful experiences. They have created a successful self-service program that delivers effortless customer support through relevant, contextual and proactive answers. In this interactive session, get best practices from their journey, including how they implemented AI-powered technology to continuously improve and measure self-service success and case deflection.

Presented By:

Pattabhi Raman

Associate Director, Global Support Infrastructure, Informatica

Jennifer MacIntosh

VP, Customer Success, Coveo

Publish Date: May 2, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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