About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Offer Management
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
XaaS Speaking Engagements
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Podcast
Research Polls
TSIA Books
Digital Transformation
COVID-19 Resource Center
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Informatica is the world's number one provider of data-management solutions, with over 5,000 customer companies worldwide. With their business having such a strong focus on data, it's no surprise that they are leveraging the intelligence from their own customer interactions to drive more relevant and successful experiences. They have created a successful self-service program that delivers effortless customer support through relevant, contextual and proactive answers. In this interactive session, get best practices from their journey, including how they implemented AI-powered technology to continuously improve and measure self-service success and case deflection.
Presented By:
Associate Director, Global Support Infrastructure, Informatica
VP, Customer Success, Coveo
Publish Date: May 2, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor