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Informatica is the world's number one provider of data-management solutions, with over 5,000 customer companies worldwide. With their business having such a strong focus on data, it's no surprise that they are leveraging the intelligence from their own customer interactions to drive more relevant and successful experiences. They have created a successful self-service program that delivers effortless customer support through relevant, contextual and proactive answers. In this interactive session, get best practices from their journey, including how they implemented AI-powered technology to continuously improve and measure self-service success and case deflection.
Presented By:
Associate Director, Global Support Infrastructure, Informatica
VP, Customer Success, Coveo
Publish Date: May 2, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor