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Conference Presentation

Influence the Customer Journey by Applying Cognitive Computing to Your Support Services Delivery

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Learn how IBM is leveraging cognitive analytics to improve their customers' journey with IBM Support. Mining support data provides a better understanding of why customers are engaging, gives immediate feedback on where customer pain points are, and surfaces the insights needed to address critical customer solutions faster. IBM will share how it uses analytics and cognitive capabilities to reduce the time to resolve cases, make proactive recommendations on next actions, and increase customer satisfaction.

Presented By:

Christopher Desforges

Leader, Client Support Transformation, IBM

Publish Date: October 24, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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