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Learn how IBM is leveraging cognitive analytics to improve their customers' journey with IBM Support. Mining support data provides a better understanding of why customers are engaging, gives immediate feedback on where customer pain points are, and surfaces the insights needed to address critical customer solutions faster. IBM will share how it uses analytics and cognitive capabilities to reduce the time to resolve cases, make proactive recommendations on next actions, and increase customer satisfaction.
Leader, Client Support Transformation, IBM
Publish Date: October 24, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.