Conference Presentation

Influence the Customer Journey by Applying Cognitive Computing to Your Support Services Delivery

This report is for Customer Success members only

Get Access to Member Content

Learn how IBM is leveraging cognitive analytics to improve their customers' journey with IBM Support. Mining support data provides a better understanding of why customers are engaging, gives immediate feedback on where customer pain points are, and surfaces the insights needed to address critical customer solutions faster. IBM will share how it uses analytics and cognitive capabilities to reduce the time to resolve cases, make proactive recommendations on next actions, and increase customer satisfaction.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.