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Can streamlining your RMA process improve customer satisfaction while simultaneously improving profitability for your company? Discover how Brocade met that challenge through the simplification of our online request process, improved integration with our CRM system and streamlined internal procedures. Learn how these efforts, combined with the engagement of a third party logistics provider, have dramatically reduced our outstanding replacement hardware levels and increased our customer's satisfaction with Brocade's RMA process.
Sr. Director, Global Services Operations, Brocade
Publish Date: October 21, 2013
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Peg Rodarmel, SVP, Subscription Services, Infor
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