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Can streamlining your RMA process improve customer satisfaction while simultaneously improving profitability for your company? Discover how Brocade met that challenge through the simplification of our online request process, improved integration with our CRM system and streamlined internal procedures. Learn how these efforts, combined with the engagement of a third party logistics provider, have dramatically reduced our outstanding replacement hardware levels and increased our customer's satisfaction with Brocade's RMA process.
Sr. Director, Global Services Operations, Brocade
Publish Date: October 21, 2013
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.