Conference Presentation

Incident Cross Channel Optimization: Survey Results

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

In Q1 2013, TSIA surveyed the Support Services organizations to determine the state of channel usage and deployment within the community. Support Organizations and their customers are faced with many decisions when it comes to what channels we should offer versus use, how we make the support experience consistent across all these access methods, and providing a customer experience that strengthens their loyalty to your product and brand.

Presented By:

Ken O'Reilly

VP of Field and Support Services, TSIA

Publish Date: May 6, 2013

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.