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In Q1 2013, TSIA surveyed the Support Services organizations to determine the state of channel usage and deployment within the community. Support Organizations and their customers are faced with many decisions when it comes to what channels we should offer versus use, how we make the support experience consistent across all these access methods, and providing a customer experience that strengthens their loyalty to your product and brand.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.