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Conference Presentation

Incident Cross Channel Optimization: Survey Results

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In Q1 2013, TSIA surveyed the Support Services organizations to determine the state of channel usage and deployment within the community. Support Organizations and their customers are faced with many decisions when it comes to what channels we should offer versus use, how we make the support experience consistent across all these access methods, and providing a customer experience that strengthens their loyalty to your product and brand.

Presented By:

Ken O'Reilly

VP of Field and Support Services, TSIA

Publish Date: May 6, 2013

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Peg Rodarmel, SVP, Subscription Services, Infor

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