Conference Presentation

Implementing and Delivering Customer Success: It Takes a Village

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As more companies move toward outcome-based and subscription-based service models, delivering customer success has grown as an organizational imperative. Implementing, scaling, and bringing customer success to life across an organization is a highly complex undertaking that requires significant operational transformation touching all aspects of the organization. It is no surprise many companies are finding that navigating this transformation successfully is not an easy feat. Join Dhaval Moogimane as he shares practices to deploy customer success models at on-premise companies and bring customer success to life within the organization.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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