This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

How to Strengthen the Customer Success_Product Relationship

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

When companies set out to improve cross-functional alignment between teams, they usually just mean the customer success and sales relationship. Maybe you can throw support or account management in there for good measure. But the dynamic between product managers and customer success managers is overlooked, despite being the foundation for both product-led growth and customer-centricity. At Front, customer success’s closest cross-functional relationship is with the product team. It powers the company’s elite expansion rate, drives customer satisfaction, and infuses the voice of the customer into every stage of product development. In this session, Front’s Head of Customer Success, Sylvie Woolf, will show you how Front’s CSMs bring customers and product managers closer together while improving the experience for both parties.

Presented By:

Sylvie Woolf

VP Customer Success & Solutions, Front

Publish Date: October 19, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.