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Conference Presentation

How to Implement a Customer Success at Scale Program

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How do you effectively deliver success to 30,000 customers? As Qlik ramped up our SaaS transformation in late 2018, we were challenged to deliver immediate results while building a long-term plan for delivering customer success at scale – ensuring every customer is properly onboarded and has everything they need to be successful with our software. In this session we’ll discuss how we were able to implement a program in just 3 months, and how we’re using mapping and instrumentation of the customer journey, BI, and good old-fashioned teamwork to deliver scalable, data-driven success to our customers.

Presented By:

Carmen Reilly

Manager, Customer Success at Scale, Qlik

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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