Conference Presentation

How to Implement a Customer Success at Scale Program

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How do you effectively deliver success to 30,000 customers? As Qlik ramped up our SaaS transformation in late 2018, we were challenged to deliver immediate results while building a long-term plan for delivering customer success at scale – ensuring every customer is properly onboarded and has everything they need to be successful with our software. In this session we’ll discuss how we were able to implement a program in just 3 months, and how we’re using mapping and instrumentation of the customer journey, BI, and good old-fashioned teamwork to deliver scalable, data-driven success to our customers.

Presented By:

Carmen Reilly

Manager, Customer Success at Scale, Qlik

Publish Date: October 22, 2019

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