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If your field service organization resembles most, you have a fixed based of senior technicians that have built the culture of service and sustained any number of organizational changes. That dedication to issues resolution, customer satisfaction, and "figure it out" attitude allows forward-deployed service organization to be successful in almost any situation. But as that workforce approaches retirement, how do you develop a plan to replace these vital team members to keep your revenue and customer satisfaction on a growth trajectory. In this sessio,n we will discuss the use of behavioral assessments to identify the key traits across your top performers while isolating those present in your bottom performers. Explore how Swisslog utilized Pairin's assessment tools to improve new hire retention, establish behavioral development metrics, and organically map behavioral profiles for new talent acquisitions in Field Service.
VP, Field Operations, Swisslog
Publish Date: October 24, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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