Conference Presentation

How to Clone Your Field Service Organization: Map Behavior to Recruit the Next Generation of Talent

This report is for members only

Get Access to Member Content

Already a TSIA Member? Sign In.

If your field service organization resembles most, you have a fixed based of senior technicians that have built the culture of service and sustained any number of organizational changes. That dedication to issues resolution, customer satisfaction, and "figure it out" attitude allows forward-deployed service organization to be successful in almost any situation. But as that workforce approaches retirement, how do you develop a plan to replace these vital team members to keep your revenue and customer satisfaction on a growth trajectory. In this sessio,n we will discuss the use of behavioral assessments to identify the key traits across your top performers while isolating those present in your bottom performers. Explore how Swisslog utilized Pairin's assessment tools to improve new hire retention, establish behavioral development metrics, and organically map behavioral profiles for new talent acquisitions in Field Service.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.