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Conference Presentation

How Oracle Customer Success Drives Transformation Through a Value and Fee-Based Engagement Model

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Come to this session to learn how Oracle SaaS Customer Success Business Advisory Services built a dynamic engagement and fee-based customer success model that is centered on assisting and advising customers around the particular challenges they are eager to overcome as they advance towards their business objectives. You will learn about strategy, organizational structure, tools and methodology, how progress and success are measured, and how innovation is sustained.

Presented By:

Peter Armaly

Sr. Director and Advisor, Oracle

Sanjeev Borkar

Sr. Director, Oracle

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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