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If you’ve ever wondered how your support organization could make a real impact around your company’s strategic priorities, or pondered how to turn your reactive teams into a proactive change engine, you’ll want to attend this session. Denise Rundle, General Manager, will talk about how Microsoft transformed their support engagements to drive customer and partner success. As a result, Microsoft was able to drive significant uplift in customer satisfaction, increase retention and grow cloud revenue with little-to-no additional cost.
General Manager, Support Sales, Microsoft
Publish Date: May 7, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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