If you’ve ever wondered how your support organization could make a real impact around your company’s strategic priorities, or pondered how to turn your reactive teams into a proactive change engine, you’ll want to attend this session. Denise Rundle, General Manager, will talk about how Microsoft transformed their support engagements to drive customer and partner success. As a result, Microsoft was able to drive significant uplift in customer satisfaction, increase retention and grow cloud revenue with little-to-no additional cost.