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Conference Presentation

How a Successful VoC Program Will Put the Customer at the Center of Your Success!

This report is for Customer Success members only

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Is your organization outside-in or inside-out when it comes to customer centricity? Are you actively capturing voice-of-the-customer data and sentiment for all customer journey touchpoints? Do you use customer experience insights when designing your products and services? Given 76% of all VoC programs fail, how do you ensure you have your CEOs and leadership team’s full attention? In this presentation you will hear about how a small team can make significant impact by actively listening and acting on customer sentiment to transform your business.

Tracks: Customer Success, Interactive Breakout

Presented By:

Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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