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Field service operations are critical to customer satisfaction and customer success. A number of industry trends are driving changes to field service operations, and in this session we will hear from a panel of experts how the people, process and technology related to field service are being impacted by mobility and wearable devices, knowledge management and collaboration, and automating the scheduling and dispatch process. The panel presentations and audience discussion will also touch on hot topics including impacts of the retiring workforce, automating and improving the logistics process, and boosting revenue generation. Bring your biggest field service challenges to this session and try and stump the experts!
Vice President, Research and Advisory, Field Services, TSIA
CEO, Global Partners Inc
VP Global Consulting Services, AtTask
Publish Date: October 21, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.