Conference Presentation

Grazitti Case Study: How Idaptive Rewrote Its Customer Success Story With AI-Powered Experiences

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In this session, Raman Kumar, SVP of Customer Success at Idaptive talks about groundbreaking customer success & adoption techniques for higher customer renewal and satisfaction. He will be joined by Andrew Knobloch, Director of Customer Success at Grazitti Interactive (the parent company of SearchUnify, the fastest-growing search, insights and AI platform). Raman will narrate how his organization leveraged AI for better customer experience in the face of a globally-distributed workforce and exponential growth. Born out of Centrify and built on Zero Trust, Idaptive is creating a new era of secure access everywhere and Raman drove an amazing self-service experience across channels and platforms, achieving an astounding CSAT score over the past year. Want to know how he leveraged Grazitti's support optimization services and technologies to build best-in-class customer-facing teams and motivated global teams to achieve aggressive goals? Join us in this interactive session to learn some valuable CX lessons!

Presented By:

Andrew Knobloch

Director, Customer Success, Grazitti Interactive

Publish Date: May 8, 2019

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