Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
In this session, Raman Kumar, SVP of Customer Success at Idaptive talks about groundbreaking customer success & adoption techniques for higher customer renewal and satisfaction. He will be joined by Andrew Knobloch, Director of Customer Success at Grazitti
Interactive (the parent company of SearchUnify, the fastest-growing search, insights and AI platform). Raman will narrate how his organization leveraged AI for better customer experience in the face of a globally-distributed workforce and exponential growth.
Born out of Centrify and built on Zero Trust, Idaptive is creating a new era of secure access everywhere and Raman drove an amazing self-service experience across channels and platforms, achieving an astounding CSAT score over the past year. Want to know how
he leveraged Grazitti's support optimization services and technologies to build best-in-class customer-facing teams and motivated global teams to achieve aggressive goals? Join us in this interactive session to learn some valuable CX lessons!
Director, Customer Success, Grazitti Interactive
Publish Date: May 8, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.