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For too long, establishing enterprise capabilities of Resource Management have been seen as a necessary back-office function, too distant from traditional selling efforts and other revenue-generating activities. But as "Margin Creation" and "Total Customer Experience" have become buzzwords in an increasingly "commoditized" IT services industry, focus on strong resource management practices will become ever more important. This session will demonstrate how modest investments in systems and creating resource demand at the RIGHT TIME, will minimize employee turnover, increase overall customer satisfaction, and will ultimately secure margin for your professional services organization.
Presented By:
Director, Business Operations, Unisys
Practice Leader – Skills Development and Training, RTM Consulting
Publish Date: May 5, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor