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Conference Presentation

Generate Higher Revenue and Satisfaction with a Four-step Approach to Digital Self-service

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As the entire technology industry pivots towards cloud, as-a-service (Xaas) and subscription models, the client experience is often more important than the product itself. In fact, 93% of technology buyers say it's the overall experience that influences their future purchase decisions. In this session, you will learn how IBM is transforming its approach to digital self-service. You'll see data from a new study that show how support channels directly affect revenue.

Presented By:

Donna Walker

IBM Director, Client Support Experience, Training & Skills, IBM

Publish Date: October 20, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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