Conference Presentation

Gainsight Case Study | How Two IoT Leaders Transformed Services to Customer Success

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Businesses have to develop new capabilities as they transform to cloud offerings and subscription models. For PTC and GE Digital, this meant leveraging digital transformation to proactively deliver an enhanced experience and business outcomes. However, with more data came more challenges. In this session, learn how each company overcame data and change management hurdles to deploy Customer Success best practices across their organization. Walk away with practical tips for how to achieve quick wins, activate your customer data, and leverage metrics to track and demonstrate your impact.

Presented By:

Ashvin Vaidyanathan

Chief Customer Officer, Gainsight

David Kocher

VP, Customer Success, GE Digital

Gregory Schern

VP, Success Management, PTC

Publish Date: October 22, 2019

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Peg Rodarmel, SVP, Subscription Services, Infor

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