Conference Presentation

From Smile Sheets to Outcomes

This report is for Education Services members only

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Education is often the forgotten, or isolated, function in the customer success story and how it contributes to customer outcomes. This session focuses on one team’s effort to bring isolated L&D metrics into the larger data analytics to clearly define how customer education contribute to overall customer success. This session will focus on: 

  • Where the education function began its efforts
  • Lessons learned regarding metrics and measures
  • What's next in our planning process to measure contribution to customer success


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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