Conference Presentation

From Smile Sheets to Outcomes

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Education is often the forgotten, or isolated, function in the customer success story and how it contributes to customer outcomes. This session focuses on one team’s effort to bring isolated L&D metrics into the larger data analytics to clearly define how customer education contribute to overall customer success. This session will focus on: 

  • Where the education function began its efforts
  • Lessons learned regarding metrics and measures
  • What's next in our planning process to measure contribution to customer success

 

Presented By:

Teresa Lubeck

Manager, Education Services for Customer Success, Cisco Systems

Publish Date: May 6, 2016

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