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Education is often the forgotten, or isolated, function in the customer success story and how it contributes to customer outcomes. This session focuses on one team’s effort to bring isolated L&D metrics into the larger data analytics to clearly define how customer education contribute to overall customer success. This session will focus on:
Manager, Education Services for Customer Success, Cisco Systems
Publish Date: May 6, 2016
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.