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Conference Presentation

From Opportunity to Renewal, Delivering a Unified Customer Experience

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The focus of today’s customer-centric service leader is on building durable relationships that span dynamic customer journeys. As organizations strive to increase customer lifetime value and accelerate customer success, the experience their customers have at each stage of the journey presents both an opportunity and a threat.

Presented By:

Marshall King

Managing Consultant, VFP Consulting

Aaron Koenderman

VP Global Partner Strategy, FinancialForce

Publish Date: October 20, 2021

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