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A client's initial period after going live with a solution is the best time to ensure the system is not only functioning as designed, but that it is delivering the outcomes expected. Unfortunately it's also the time when project teams disband, live data is cut over to, and multiple new users begin to access the system without the benefit of the implementation team's knowledge. Vertex decided to treat this initial post go-live period as a distinct phase of their client's life-cycle with a set of proactive and reactive professional services. These packaged offerings are designed to be delivered remotely by specialized internal solution centers to address needed client outcomes and transition them into productivity with the right level of ongoing support.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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