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Conference Presentation

Field Services | Successfully Partnering with 3rd Parties in Field Services

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The increase in XaaS revenues, the rise of the business buyer, and industry restructuring are all disrupting the traditional relationship between technology vendors and their channel partners. The transition to XaaS is sending shockwaves through the channel community, as they struggle with how to make money and succeed in this new model. In fact, 9 out of 10 organizations outsource to a third party some or all of their field service operations, and when this is done, they often assume that: Customer satisfaction and renewal rates stay the same Costs go down Management effort is reduced But what are the facts? Using the Field Service Benchmark, we’ll set the record straight and provide insights on: Different outsourcing models Performance metrics Operational Best Practices And much more

Presented By:

Vele Galovski

VP Support and Field Services Research, TSIA

Publish Date: May 6, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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