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The increase in XaaS revenues, the rise of the business buyer, and industry restructuring are all disrupting the traditional relationship between technology vendors and their channel partners. The transition to XaaS is sending shockwaves through the channel community, as they struggle with how to make money and succeed in this new model. In fact, 9 out of 10 organizations outsource to a third party some or all of their field service operations, and when this is done, they often assume that: Customer satisfaction and renewal rates stay the same Costs go down Management effort is reduced But what are the facts? Using the Field Service Benchmark, we’ll set the record straight and provide insights on: Different outsourcing models Performance metrics Operational Best Practices And much more
VP Support and Field Services Research, TSIA
Publish Date: May 6, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.