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For PS businesses, the common denominator and key financial performance driver is project performance; that is, in the ultimate delivery of professional services to customers. It?s true that PS is increasingly delivered to customers in non-project ways...through annuity contracts, residency programs, advanced proactive support, and the like. However, the well-defined project remains by far the most common form of interaction between the suppliers and consumers of professional services. Fortunately, the TSIA 2014 Project Performance Study provides a true wealth of insights and benchmarks on those projects that perform the best. For the best-in-class projects, what are the common traits and characteristics? What can you do to ensure that more of your projects are best-in-class projects? Join this session to find out.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.