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Conference Presentation

Evolving Renewals Team from Retention (GRR) to Expansion (NRR) Focus

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Fighting churn is an endless struggle that can at times become a solitary focus for Renewals teams, however expansion within the customer base is what truly rewards the business and its shareholders. An actionable plan which focuses on expansion opportunities (in combination with churn reduction) will help your teams achieve BOTH revenue targets and keep your team both motivated and focused upon value growth and better business outcomes for your clients. In this session, you’ll learn actionable, real-world tactics for building cross-functional alignment around growth as a key customer success goal and creating executive buy-in to build a team dedicated to driving NRR. Hear about the approach AuditBoard took to double expansion ARR as compared to last year, and discover impactful ways to transform your customer success team into a growth engine.

Presented By:

Vanessa Serrano

Director, Customer Success, AuditBoard

Chris Doell

Chief Customer Officer, AuditBoard

Publish Date: October 19, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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