Evolving Renewals Team from Retention (GRR) to Expansion (NRR) Focus

Fighting churn is an endless struggle that can at times become a solitary focus for Renewals teams, however expansion within the customer base is what truly rewards the business and its shareholders. An actionable plan which focuses on expansion opportunities (in combination with churn reduction) will help your teams achieve BOTH revenue targets and keep your team both motivated and focused upon value growth and better business outcomes for your clients. In this session, you’ll learn actionable, real-world tactics for building cross-functional alignment around growth as a key customer success goal and creating executive buy-in to build a team dedicated to driving NRR. Hear about the approach AuditBoard took to double expansion ARR as compared to last year, and discover impactful ways to transform your customer success team into a growth engine.