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Fighting churn is an endless struggle that can at times become a solitary focus for
Renewals teams, however expansion within the customer base is what truly rewards the
business and its shareholders. An actionable plan which focuses on expansion opportunities (in
combination with churn reduction) will help your teams achieve BOTH revenue targets and
keep your team both motivated and focused upon value growth and better business outcomes
for your clients. In this session, you’ll learn actionable, real-world tactics for building
cross-functional alignment around growth as a key customer success goal and creating
executive buy-in to build a team dedicated to driving NRR. Hear about the approach AuditBoard
took to double expansion ARR as compared to last year, and discover impactful ways to
transform your customer success team into a growth engine.
Director, Customer Success, AuditBoard
Chief Customer Officer, AuditBoard
Publish Date: October 19, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.