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Conference Presentation

Engaging Services and Customer Success In the Sales Process - TSIA Interact

This report is for Expand Selling members only

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Service and Customer Success leaders may have an instinctively negative reaction when they are presented with the idea of engaging their teams in sales-related activities. However, TSIA believes (and our member companies have shown) that these teams can indeed help the sales process without compromising their status as trusted advisor. In fact, doing so represents a real opportunity to provide substantial value for your company, your customers, and your Service or Customer Success organization. In this webinar, we’ll cover topics like:

  • Why support services assisting sales is actually good for your company
  • How customers benefit from the sales/support services synergy
  • Actionable takeaways to implement with your own team

Tracks: Customer Success, Expand Selling , Interactive Breakout, Managed Services, Service Revenue Generation

Presented By:

Publish Date: December 10, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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