Service and Customer Success leaders may have an instinctively negative reaction when they are presented with the idea of engaging their teams in sales-related activities. However, TSIA believes (and our member companies have shown) that these teams can indeed help the sales process without compromising their status as trusted advisor. In fact, doing so represents a real opportunity to provide substantial value for your company, your customers, and your Service or Customer Success organization. In this webinar, we’ll cover topics like:
- Why support services assisting sales is actually good for your company
- How customers benefit from the sales/support services synergy
- Actionable takeaways to implement with your own team
Tracks: Customer Success, Expand Selling , Interactive Breakout, Managed Services, Service Revenue Generation