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Conference Presentation

Enabling Customer Success Through Ongoing Optimization

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Deploying and adopting new solutions is a big effort for most organizations. However, the customer’s needs and organizational parameters continually change after the initial adoption. Bad habits can sneak in and negatively impact defined best practices. All of a sudden, the customer realizes he is no longer realizing his value goals. Learn how we leverage data-driven methods of gathering and evaluating customer product usage to set the stage for additional education services and cooperate with our consulting organization to provide optimization services that secure long-term value from the software products customers have already bought.

Presented By:

Adrian La Sala

Global Services Education Portfolio Lead, PTC

Publish Date: May 5, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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