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Conference Presentation

Education Services Keynote | The Ultimate Win-Win: Education and Support Services

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This interactive session will discuss the value of leveraging eLearning content across your high volume customer support portal to increase awareness, utilization, revenue, and margin for the education organization, while also increasing the case deflection rate for the support organization. This win-win approach can help education services disciplines answer the “free versus fee” debate with the added bonus of building a partnership with support to provide the optimal customer experience.

Presented By:

Lane Giles

Director, Global Training Services, Mentor Graphics, A Siemen’s Company

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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