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Conference Presentation

Driving Transformational Outcomes & Exceptional Customer Experiences - SAP Services Value Management

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As the world emerges from a year of severe disruption and introspection, it is more important than ever to deliver outcomes that support the purpose-driven mission of our customers. That is why SAP Services is pivoting to a model focused on maximizing long-term customer value, grounded in the conviction that “go-live is just the beginning.” Join this workshop to learn about how SAP Services is applying a three-level value management framework to connect data, processes, tools, technology and people to enable outcomes across our customer’s triple bottom line. We will cover key learnings from our in-flight customer pilot program, launched to mature and scale our ability to deliver transformational outcomes. We will feature a case study from one of our pilot engagements to demonstrate the phased value journey we embark on with our customers, starting with advisory to architectural and value design, through to value realization services. This session is targeted for all customer success services colleagues, whether sales, business architects or delivery consultants.

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Publish Date: October 29, 2021

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