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Conference Presentation

Driving Customer Success and Business Outcomes with the Next Level of Support and Success Services

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Customer success and support are converging, bringing a new level of value to customers to help them realize business outcomes. This also means that current support and success services are changing for faster and more direct customer interaction, and value realization advice based on customer consumption patterns of cloud and on-premise solutions. Learn how SAP is setting up its Digital Business Services in this new converging category to drive success and a healthy services, success and support business.

Presented By:

Jens Bernotat

Global VP, Support Portfolio, SAP SE

Publish Date: November 2, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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