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Customer Success is gauged by how well a customer achieves the objectives that customer purchased the software solution to meet. While Customer Success managers at BMC Software engage both on-premise and SaaS customers, they encounter unique challenges defining Customer Success Plans (CSP) for on-premise customers due to the limited visibility into their environment. We’ll share how the CSP is built, managed, and measured with our on-premise customers leveraging a business value methodology. We’ll also share how the Customer Success organization drives systemic change within BMC Software based upon trends identified through CSP execution.
Publish Date: May 7, 2013
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Peg Rodarmel, SVP, Subscription Services, Infor
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