Driving Customer Success

Customer Success is gauged by how well a customer achieves the objectives that customer purchased the software solution to meet. While Customer Success managers at BMC Software engage both on-premise and SaaS customers, they encounter unique challenges defining Customer Success Plans (CSP) for on-premise customers due to the limited visibility into their environment. We’ll share how the CSP is built, managed, and measured with our on-premise customers leveraging a business value methodology. We’ll also share how the Customer Success organization drives systemic change within BMC Software based upon trends identified through CSP execution.