Conference Presentation

Don’t Just Certify Your Customer on Product Skills, Certify the Rest of the Story

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When engineering professional services, do you need to step outside the box and craft offerings that are not directly related to your product? What tangential skills and abilities are required for your customer to achieve optimal success? What is the real problem that your customer is solving? Why is one customer more successful than another? Join us for a look inside the NI Center of Excellence program and how we developed a team-centric certification that enables our customers to meet their business objectives. We will explore key lessons learned, such as understanding customer psychology, garnering team and management buy-in for new ideas, pushing through the failures, trusting your instincts, and building on initial success.

Presented By:

Nancy Henson

Principal Program Manager, National Instruments

Publish Date: October 22, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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