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Attend this session to hear how cloud software company ServiceNow leverages digital technologies to achieve significant deflection of cases. In this session, we will walk you through our hyper-growth journey and share some of the challenges we were faced with. We will share our story on the digital approach we took to address the headwind, as well as the key outcomes and results from our efforts. But is doesn’t end here;we will close the session by sharing what is next on the horizon for ServiceNow. This session is geared at support professionals who are either in or beginning their digital journey.
VP, Global Customer Support, ServiceNow
Publish Date: October 23, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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