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Conference Presentation

Digital Engagement: How ServiceNow Applies Digital Technologies to Meet the Needs of Its Customers

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Attend this session to hear how cloud software company ServiceNow leverages digital technologies to achieve significant deflection of cases. In this session, we will walk you through our hyper-growth journey and share some of the challenges we were faced with. We will share our story on the digital approach we took to address the headwind, as well as the key outcomes and results from our efforts. But is doesn’t end here;we will close the session by sharing what is next on the horizon for ServiceNow. This session is geared at support professionals who are either in or beginning their digital journey.

Presented By:

Anand Verma

VP, Global Customer Support, ServiceNow

Publish Date: October 23, 2019

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